Velnosa™ is owned and operated by Shanghai Bingye Information Technology Co., Ltd. | Legal Representative: Yuan Qianjin | Email: service@velnosa.com | Phone: +86 15875580245
Business Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone
Welcome to Velnosa™
Velnosa™ is the customer-facing retail brand operated by Shanghai Bingye Information Technology Co., Ltd.
Our store is designed around straightforward product presentation, identifiable business ownership, accessible customer support, and clearly stated after-order procedures.
We want visitors to be able to understand who operates this website, what information is available about a product, how delivery is handled, and what options are available when a product or delivery does not meet reasonable expectations.
Business Identity
The legal business responsible for operating Velnosa™ is:
Legal Company Name: Shanghai Bingye Information Technology Co., Ltd.
Legal Representative: Yuan Qianjin
Brand: Velnosa™
Business Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone
Customer Support Email: service@velnosa.com
Customer Support Phone: +86 15875580245
These details are intended to remain consistent throughout our principal website information and policy pages.
How We Present Products
We aim to provide product information in a form that allows customers to make informed decisions.
Depending on the item, a product page may contain:
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Photographs;
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Product dimensions;
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Material information;
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Functional characteristics;
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Included components;
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Intended uses;
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Compatibility details;
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Product care information;
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Other relevant specifications.
Customers should review the information shown for the applicable item before submitting an order.
Reasonable Product Variations
Minor differences may occur because of lighting, photography, display settings, manual measurement, packaging revisions, manufacturing batches, or reasonable production updates.
A minor variation does not necessarily mean that the item materially differs from its description when the principal characteristics and intended use remain substantially consistent.
Material discrepancies should be reported to customer support.
Accurate Store Communication
Velnosa™ aims to avoid unsupported guarantees, fabricated endorsements, unrealistic performance statements, false scarcity, and other representations that may create an inaccurate expectation.
Our goal is to describe products and store procedures using information that can reasonably be supported.
Core Customer Service Standards
The principal operational timeframes used across the Velnosa™ website are:
Return Window: Eligible products may be returned within 30 calendar days after delivery.
Refund Timeframe: Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.
Transportation Time: Estimated transportation time is generally 3–7 business days after dispatch.
Customer Support Handling: Customer support requests are normally reviewed and responded to within 3 business days.
When Something Goes Wrong
If an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with the applicable product description, contact us promptly.
We may request relevant information, photographs, or video where reasonably necessary to understand the situation.
Depending on the circumstances, an appropriate solution may include replacement, return arrangements, refund, or another reasonable corrective measure.
A customer will not be required to bear additional return transportation costs solely because we supplied a damaged, defective, or incorrect item.
Customer Support
For product, order, delivery, return, refund, or website questions:
Email: service@velnosa.com
Phone: +86 15875580245
Customer service requests are normally reviewed and responded to within 3 business days.
Policy Alignment
Our About Us, Contact Us, FAQ, Privacy Policy, Return Policy, Shipping Policy, Terms of Service, and Terms of Use are designed to operate together.
When the same material rule appears on more than one page, the underlying rule is intended to remain consistent.
Updates
This page may be revised when store operations, customer service procedures, website functions, or applicable requirements change.
Changes are intended to improve clarity and accuracy.