Velnosa™ is owned and operated by Shanghai Bingye Information Technology Co., Ltd. | Legal Representative: Yuan Qianjin | Email: service@velnosa.com | Phone: +86 15875580245
Business Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone
Customer Support Center
Velnosa™ provides support for product questions, order inquiries, transportation concerns, tracking, returns, refunds, incorrect goods, damaged goods, and general website questions.
Contact Channels
Customer Support Email: service@velnosa.com
Customer Support Phone: +86 15875580245
Email Request Availability: Requests may be submitted at any time
Normal Support Handling Time: Within 3 business days
A separate fixed daily telephone service schedule has not been specified. Email is the recommended channel for requests requiring written documentation or supporting images.
What to Include in a Request
When applicable, please provide:
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Order number;
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Product name;
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Clear description of your question;
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Relevant delivery information;
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Available tracking details;
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Photographs or video where product condition is relevant.
Providing the correct information helps us identify the matter and respond efficiently.
Product Questions
If you require additional information about a product before ordering, identify the relevant item and explain what information you need.
We will make reasonable efforts to respond using available and supportable product information.
Existing Order Assistance
For questions about an existing order, include the order number wherever possible.
If an order has already entered preparation, fulfillment, or carrier handling, some requested changes may no longer be technically available.
We will review the actual status before advising whether a requested change can be completed.
Delivery Assistance
Estimated transportation time is generally 3–7 business days after dispatch.
If tracking remains unchanged for an unusual period, a shipment appears materially delayed, or a parcel cannot reasonably be located, contact:
Email: service@velnosa.com
Phone: +86 15875580245
Please include the relevant order number and available tracking details.
Product Condition Assistance
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its applicable description, contact us promptly.
Helpful information may include:
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Order number;
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Product name;
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Description of the issue;
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Clear photographs;
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Video where reasonably useful.
We will review the available information before determining an appropriate solution.
Return Requests
Eligible products may be returned within 30 calendar days after delivery, subject to our Return Policy.
Please contact us before sending any product.
The public company address displayed on this website identifies the business responsible for Velnosa™ and should not automatically be treated as the return destination for every order.
Approved return requests will receive applicable return instructions.
Refund Questions
Approved refunds are generally completed within 7–10 business days following the applicable review and approval process.
If you believe the applicable timeframe has passed, contact:
service@velnosa.com
+86 15875580245
Please include the relevant order reference.
Support Response Standard
Customer service requests are normally reviewed and responded to within 3 business days.
Certain matters may require additional investigation, particularly where a carrier inquiry or product-condition review is necessary.
Company Contact Record
Brand: Velnosa™
Company: Shanghai Bingye Information Technology Co., Ltd.
Legal Representative: Yuan Qianjin
Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone
Email: service@velnosa.com
Phone: +86 15875580245
Normal Support Handling: Within 3 business days