PRIVACY POLICY

Velnosa™ is owned and operated by Shanghai Bingye Information Technology Co., Ltd. | Legal Representative: Yuan Qianjin | Email: service@velnosa.com | Phone: +86 15875580245
Business Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone

Privacy Framework

This Privacy Policy explains how information may be handled when individuals visit Velnosa™, submit an order, communicate with us, receive delivery assistance, request a return, request a refund, or otherwise interact with our website.

We aim to collect and use information only for legitimate operational, customer service, security, recordkeeping, website, and legal purposes.

Information You May Provide

Depending on your interaction with Velnosa™, information may include:

  • Name;

  • Email address;

  • Telephone number;

  • Delivery address;

  • Contact address;

  • Order reference;

  • Products associated with an order;

  • Delivery information;

  • Tracking information;

  • Return information;

  • Refund records;

  • Customer service correspondence;

  • Information voluntarily provided when contacting us.

Customers should avoid sending unnecessary confidential information through ordinary email.

Technical Information

Certain information may be generated automatically when a visitor uses the website.

This may include:

  • Internet Protocol address;

  • Browser type;

  • Device type;

  • Operating system;

  • Referring website;

  • Pages viewed;

  • Session timestamps;

  • Interaction information;

  • Cookie-related information;

  • Security signals;

  • Approximate location derived from technical network information.

Purposes for Which Information May Be Used

Information may be used to:

  • Administer customer orders;

  • Arrange fulfillment;

  • Support transportation and delivery;

  • Provide tracking assistance;

  • Respond to customer questions;

  • Review return requests;

  • Administer approved refunds;

  • Investigate damaged or incorrect products;

  • Maintain customer service records;

  • Maintain website security;

  • Detect suspected fraud or misuse;

  • Diagnose technical issues;

  • Improve website operation;

  • Maintain appropriate business records;

  • Satisfy applicable legal obligations.

Cookies and Similar Technologies

The website may use cookies or comparable technologies to support functionality, security, session continuity, preferences, analytics, and website performance.

Some technologies may be necessary for normal website operation.

Visitors may be able to manage certain browser settings relating to cookies.

Restricting essential technologies may affect website functionality.

Operational Partners

We may use third-party providers where reasonably necessary to operate the store.

These providers may support:

  • Website infrastructure;

  • Hosting;

  • Fulfillment;

  • Transportation;

  • Customer communications;

  • Security;

  • Analytics;

  • Data storage;

  • Professional services.

Information should be provided to such parties only to the extent reasonably necessary for their relevant function or where otherwise permitted by applicable law.

Delivery Information

Recipient and shipment information may be shared with fulfillment facilities, carriers, or other logistics providers where reasonably necessary to prepare, transport, track, deliver, or investigate an order.

Legal and Security Disclosures

Information may be disclosed where reasonably necessary to:

  • Comply with applicable law;

  • Respond to a valid legal request;

  • Protect legal rights;

  • Investigate suspected fraud;

  • Protect customers or other persons;

  • Address security incidents;

  • Respond to legitimate regulatory requirements.

Retention

Information may be retained for periods reasonably necessary for operational purposes, customer service, dispute resolution, security, fraud prevention, legitimate recordkeeping, or applicable legal obligations.

When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Security Measures

We use reasonable organizational, administrative, and technical measures intended to reduce the risk of unauthorized access, alteration, loss, misuse, or disclosure.

No internet-connected system can guarantee absolute security.

Visitors should also use reasonable precautions when accessing the website through shared devices or public networks.

International Processing

Online retail services may involve technical and operational providers located in different jurisdictions.

Information may therefore be processed or stored outside the visitor's country or region where reasonably necessary and permitted under applicable requirements.

Privacy Rights

Depending on applicable law, individuals may have rights relating to:

  • Access;

  • Correction;

  • Deletion;

  • Restriction;

  • Objection;

  • Portability;

  • Withdrawal of consent where applicable.

Requests may be submitted through:

Email: service@velnosa.com
Phone: +86 15875580245

We may request reasonable information to verify the identity or authority of the person making a request.

Children's Information

Velnosa™ is not intended to knowingly collect children's personal information where applicable law requires authorization that has not been obtained.

Where such circumstances are identified, reasonable action may be taken.

External Links

Our website may include links to independently operated websites.

Those external services maintain their own practices and policies.

Visitors should review their privacy information before providing information directly to them.

Customer Service Records

Customer support communications may be retained when reasonably necessary to:

  • Resolve an inquiry;

  • Document assistance;

  • Review a complaint;

  • Prevent abuse;

  • Resolve disputes;

  • Meet applicable recordkeeping requirements.

Customer service requests are normally reviewed and responded to within 3 business days.

Policy Revisions

This Privacy Policy may be updated when website technology, operating practices, customer service procedures, or applicable requirements change.

Privacy Contact Details

Brand: Velnosa™
Company: Shanghai Bingye Information Technology Co., Ltd.
Legal Representative: Yuan Qianjin
Business Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone
Email: service@velnosa.com
Phone: +86 15875580245