RETURN POLICY

Velnosa™ is owned and operated by Shanghai Bingye Information Technology Co., Ltd. | Legal Representative: Yuan Qianjin | Email: service@velnosa.com | Phone: +86 15875580245
Business Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone

Return Period

Eligible Velnosa™ products may be returned within 30 calendar days after delivery.

The return period begins on the delivery date.

A return request should be submitted before the applicable period ends.

How to Start a Return

Before sending any item, contact:

Email: service@velnosa.com
Phone: +86 15875580245

Please provide:

  1. Order number;

  2. Product concerned;

  3. Reason for requesting the return;

  4. Photographs or video where reasonably relevant;

  5. Any additional information reasonably required to review the request.

Customer service requests are normally reviewed and responded to within 3 business days.

Basic Return Conditions

For an ordinary preference-based return, the item should generally:

  • Be requested for return within 30 calendar days after delivery;

  • Remain unused beyond what is reasonably necessary for inspection;

  • Not have been deliberately damaged or materially altered;

  • Include supplied accessories and components where reasonably possible;

  • Include original packaging where reasonably possible;

  • Be reasonably identifiable as the item associated with the order.

Reasonable product inspection does not automatically make an otherwise eligible return invalid.

Return Destination

Do not automatically send a return to the public business address shown on the Velnosa™ website.

That address identifies Shanghai Bingye Information Technology Co., Ltd. as the legal company operating the store.

The correct return facility may differ depending on the product, fulfillment route, and logistical circumstances.

After an eligible return request has been reviewed, customer support will provide the appropriate return instructions and destination.

Preference-Based Returns

A preference-based return may include circumstances where:

  • The customer changes their mind;

  • The product is no longer wanted;

  • An incorrect variation was selected despite accurate information;

  • The correctly supplied and non-defective item no longer suits the customer's preference.

For an eligible preference-based return, return transportation costs may be the customer's responsibility.

Damaged Goods

If a product arrives damaged, contact us promptly.

Retain the product and relevant packaging where reasonably possible until the issue has been reviewed.

Clear photographs or video may be requested where useful.

Defective Goods

If an item appears defective or does not materially function as described, contact:

service@velnosa.com
+86 15875580245

Provide a description of the issue and information reasonably necessary to identify the order.

Incorrect or Incomplete Goods

If an incorrect item was supplied or a material component is missing, contact us promptly.

Once the matter has been reviewed, an appropriate resolution will be provided.

Return Transportation Costs

For preference-based returns involving correctly supplied and non-defective goods, return transportation costs may be the customer's responsibility.

Where the item was damaged, defective, incorrect, or materially inconsistent with its applicable description, the customer will not be required to bear additional return transportation costs solely to correct that issue.

Inspection of Returned Goods

Returned products may be inspected after receipt.

The review may consider:

  • Product identity;

  • Product condition;

  • Included accessories;

  • Missing components;

  • Evidence of use beyond reasonable inspection;

  • Damage occurring after delivery;

  • Compliance with applicable return conditions.

Minor packaging imperfections alone will not automatically invalidate an otherwise legitimate return where they do not materially affect the product.

Refund Timeframe

After the relevant return has been received where required, reviewed, and approved, the approved refund is generally completed within 7–10 business days.

Delivery Claims

If a package appears materially delayed, lost, damaged during transportation, or cannot reasonably be located, contact:

Email: service@velnosa.com
Phone: +86 15875580245

Transportation concerns are reviewed according to the available carrier and delivery information.

Misuse of the Return Process

We may investigate credible evidence of deliberate return fraud, product substitution, manipulated evidence, or intentional misuse of return procedures.

This does not prevent customers from making legitimate return requests or raising genuine product concerns.

Consumer Rights

Nothing in this Return Policy is intended to restrict rights that cannot lawfully be excluded.

Where applicable mandatory consumer rules provide greater protection, those requirements will apply.

Return Contact Record

Company: Shanghai Bingye Information Technology Co., Ltd.
Legal Representative: Yuan Qianjin
Email: service@velnosa.com
Phone: +86 15875580245
Normal Support Handling: Within 3 business days