Velnosa™ is owned and operated by Shanghai Bingye Information Technology Co., Ltd. | Legal Representative: Yuan Qianjin | Email: service@velnosa.com | Phone: +86 15875580245
Business Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone
Scope
These Terms of Service govern store-related services offered through Velnosa™, including product presentation, customer orders, fulfillment, transportation support, returns, refunds, and customer assistance.
These Terms should be read together with the relevant store policies.
Store Operator
Velnosa™ is operated by:
Shanghai Bingye Information Technology Co., Ltd.
Legal Representative: Yuan Qianjin
Email: service@velnosa.com
Phone: +86 15875580245
Business Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone
Product Information
We aim to describe products clearly and with information reasonably relevant to a customer's decision.
Listings may include:
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Product images;
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Materials;
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Dimensions;
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Functions;
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Compatibility information;
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Included components;
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Intended uses;
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Other specifications.
Customers should review the applicable listing before submitting an order.
Product Variations
Minor variations may result from lighting, photography, screens, manufacturing batches, packaging changes, or manual measurements.
A minor variation that does not materially alter the essential characteristics or intended use of the item does not automatically constitute a material discrepancy.
Availability
Product availability may change.
The appearance of an item on the website does not guarantee indefinite availability.
If an item cannot reasonably be fulfilled because availability changes, we may contact the customer and provide an appropriate resolution.
Customer Information
Customers should provide accurate and complete contact, recipient, and delivery information.
If information needs correction, contact:
service@velnosa.com
+86 15875580245
Whether a requested amendment can be completed depends on the actual fulfillment and dispatch status.
Order Review
An order may be reviewed where reasonably necessary because of:
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Product unavailability;
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Obvious listing errors;
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Technical errors;
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Suspected fraud;
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Delivery restrictions;
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Legal restrictions;
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Deliberate website misuse;
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Circumstances making fulfillment objectively impracticable.
These provisions are not intended to eliminate legitimate customer rights connected with an order.
Preparation and Transportation
Orders require preparation before dispatch.
After dispatch, estimated transportation time is generally 3–7 business days.
Transportation may be affected by carrier conditions, destination, holidays, customs procedures where applicable, severe weather, and other circumstances outside reasonable operational control.
Tracking and Delivery Issues
Where tracking is available, relevant tracking information should become available after dispatch.
If a parcel appears materially delayed, lost, damaged during transportation, or cannot reasonably be located, contact customer support.
Relevant carrier and delivery information may be reviewed before an appropriate solution is determined.
Returns
Eligible products may be returned within 30 calendar days after delivery.
Customers must obtain appropriate return instructions before sending an item.
The public company address is not automatically the designated return location for every order.
Preference-Based Returns
For an eligible preference-based return involving a correctly supplied, non-defective product, return transportation costs may be the customer's responsibility.
Detailed conditions are stated in the Return Policy.
Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its description, contact:
service@velnosa.com
+86 15875580245
We may request information reasonably necessary to assess the issue.
An appropriate solution may include replacement, return arrangements, refund, or another reasonable corrective measure.
Refund Handling
Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.
Customer Service
Customer support requests are normally reviewed and responded to within 3 business days.
Email: service@velnosa.com
Phone: +86 15875580245
Intellectual Property
Unless otherwise stated, the Velnosa™ name, logo, original website content, graphics, layouts, and other protected materials may be subject to applicable intellectual property rights.
Website access does not transfer ownership of those rights.
Acceptable Conduct
Visitors and customers must not intentionally:
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Commit fraud;
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Provide deliberately false information;
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Attempt unauthorized system access;
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Introduce malicious code;
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Interfere with website security;
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Impersonate another person without authorization;
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Deliberately abuse return systems;
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Use the store in violation of applicable law.
Legitimate customer complaints and genuine service requests are not considered misuse merely because they raise a concern about a product or order.
External Operational Services
Certain store functions may depend on independent service providers supporting website infrastructure, fulfillment, logistics, security, communications, or related operations.
Use of external providers does not remove our responsibility to review legitimate customer concerns connected with our own store obligations.
Consumer Rights
Nothing in these Terms is intended to restrict rights that cannot lawfully be excluded.
Core Operational Standards
Velnosa™ uses the following principal standards:
Return Window: 30 calendar days after delivery
Refund Timeframe: 7–10 business days after applicable review and approval
Transportation Estimate: 3–7 business days after dispatch
Support Handling: Within 3 business days
Changes to These Terms
These Terms may be revised when operating procedures, applicable requirements, website functionality, or store practices change.
Changes are not intended to retroactively remove rights already applicable to an existing order.
Contact
Company: Shanghai Bingye Information Technology Co., Ltd.
Legal Representative: Yuan Qianjin
Email: service@velnosa.com
Phone: +86 15875580245