TERMS OF USE

Velnosa™ is owned and operated by Shanghai Bingye Information Technology Co., Ltd. | Legal Representative: Yuan Qianjin | Email: service@velnosa.com | Phone: +86 15875580245
Business Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone

Website Use

These Terms of Use govern access to and use of the Velnosa™ website.

They address website navigation, content, functionality, intellectual property, customer communications, security, and appropriate visitor conduct.

Store service rules are addressed separately in the Terms of Service and other applicable policies.

Website Operator

The Velnosa™ website is operated by:

Shanghai Bingye Information Technology Co., Ltd.

Legal Representative: Yuan Qianjin
Email: service@velnosa.com
Phone: +86 15875580245
Business Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone

Acceptance of These Terms

Visitors who use the website are expected to comply with these Terms of Use and applicable law.

Visitors who do not agree should discontinue use of the website.

Permitted Website Activities

Visitors may use Velnosa™ for legitimate purposes including:

• Viewing products;

• Reviewing product details;

• Reading store policies;

• Submitting legitimate orders;

• Reviewing transportation information;

• Reviewing return procedures;

• Contacting customer support;

• Managing lawful interactions with the store.

Prohibited Conduct

Visitors must not knowingly:

• Attempt unauthorized access;

• Circumvent website security;

• Introduce harmful code;

• Disrupt normal website operation;

• Create fraudulent interactions;

• Submit deliberately deceptive information;

• Impersonate another person or organization without authorization;

• Misrepresent an affiliation with Velnosa™;

• Use protected website content unlawfully;

• Exploit technical errors in an abusive manner;

• Interfere with another visitor's legitimate access.

Accuracy of Website Information

We aim to maintain clear and reasonably accurate website content.

Occasional clerical, technical, product, inventory, formatting, or display errors may occur.

Where a material error is identified, we may correct it.

A correction should not be used to intentionally create a materially different representation of terms that clearly applied to an existing order.

Product Display

Product photographs and descriptions are intended to provide useful information.

Minor visual differences may arise from:

• Lighting;

• Photography;

• Screen settings;

• Image reproduction;

• Manual measurement;

• Packaging revisions;

• Production batches.

Customers who believe a product materially differs from its applicable description may contact:

service@velnosa.com
+86 15875580245

Intellectual Property

The Velnosa™ name, logo, original written materials, visual elements, layouts, and other protected website content may be subject to applicable intellectual property laws.

Visitors may view website content for legitimate personal use.

Access to the website does not transfer ownership of intellectual property rights.

Brand Representation

Visitors and third parties must not use the Velnosa™ name or branding in a manner that falsely implies ownership, official authorization, endorsement, partnership, or other affiliation.

Website Availability

We aim to keep the website reasonably accessible.

Temporary interruption may occur because of:

• Maintenance;

• Hosting issues;

• Network disruption;

• Security incidents;

• Software updates;

• Independent provider interruption;

• Circumstances outside reasonable control.

Continuous access cannot be guaranteed.

Website Security

Visitors must not intentionally probe, damage, disable, bypass, or interfere with website security without authorization.

Attempts to introduce malware or compromise website systems are prohibited.

Customer Accounts

If account functionality is available, users should take reasonable steps to protect their credentials and devices.

Suspected unauthorized activity may be reported to:

service@velnosa.com
+86 15875580245

Customer Communications

Information provided to customer support should be accurate to the best of the sender's knowledge.

Customers may raise legitimate concerns relating to products, orders, transportation, returns, refunds, website content, or service.

Customer support requests are normally reviewed and responded to within 3 business days.

Privacy

Information associated with use of the website may be handled according to our Privacy Policy.

Visitors should review that policy for information regarding information categories, operational uses, service providers, retention, security, and applicable privacy choices.

External Websites

The website may contain links to independently operated third-party websites.

The presence of a link does not mean that Shanghai Bingye Information Technology Co., Ltd. controls all information, content, or practices of the external service.

Visitors should review the external website's own terms before use.

Store Timeframes

Where relevant, the following Velnosa™ operational standards apply:

• Eligible return period: 30 calendar days after delivery;

• Approved refund timeframe: generally 7–10 business days after applicable review and approval;

• Estimated transportation period: generally 3–7 business days after dispatch;

• Customer support handling: normally within 3 business days.

The detailed conditions of each subject are provided in the relevant policy page.

Website Integrity

Where credible evidence indicates malicious software, fraud, unauthorized access, technical attacks, or intentional misuse, reasonable steps may be taken to protect the website, customers, and company.

This provision does not restrict customers from making legitimate complaints or customer service requests.

General Limitation

Website information is provided for legitimate retail and informational purposes.

Although we aim to maintain accurate information and functional website services, no online system can guarantee that every non-material technical feature will remain error-free at every moment.

Nothing in these Terms is intended to exclude rights or responsibilities that cannot lawfully be excluded.

Relationship With Other Policies

These Terms of Use primarily govern website access.

The Terms of Service govern store-related services.

The Shipping Policy explains transportation and delivery.

The Return Policy explains returns and refund handling.

The Privacy Policy explains information handling.

These documents are intended to operate together and avoid conflicting material rules.

Changes to These Terms

These Terms may be updated when website functionality, operating practices, security procedures, or applicable requirements change.

Website Contact

Brand: Velnosa™
Company: Shanghai Bingye Information Technology Co., Ltd.
Legal Representative: Yuan Qianjin
Business Address: Units E & F, 26th Floor, Nos. 828-838 Zhangyang Road, China (Shanghai) Pilot Free Trade Zone
Email: service@velnosa.com
Phone: +86 15875580245